OSMV CONTACT CENTER

For inquiries, contact the OSMV Citizen and Stakeholder Communications System: 

Office hoursMonday – Sunday: 8:00 A.M. – 5:00 P.M. (except holidays)
Main telephone
(+632) 7791.3267
Main email[email protected]
Address12/F 387 by Filinvest Land, Sen. Gil J. Puyat Avenue, Barangay Bel-Air, Makati City 1200
AppointmentTo ensure proper assistance, kindly send an email to [email protected] to schedule an appointment in advance. 
Standards Unit
Vape manufacturers, importers, retailers and/or distributors may send inquiries to the Standards Unit: [email protected]​ or call (+632) 7791.3124. 
Communications Unit
To report violations related to RA11900, email the Communications Unit through [email protected].
Consumer Care
For consumer complaints about vape products, register and login your complaints at the DTI Consumer Care System: ConsumerCare.dti.gov.ph.